Dispatch 101

Lesson 1.1: What Dispatch Really Is

Lesson 1.2: Setting Up Your Dispatch Workspace

Lesson 1.3: Understanding Your Dispatch Software Inside & Out

Lesson 1.4: The Daily Dispatch Routine

Lesson 2.1: The Art of the Dispatch Call

Lesson 2.2: Handling High Call Volume Without Losing Your Mind

Lesson 2.3: Phone Scripts That Actually Work

Lesson 2.4: Module 2 Assignment: Practice Your Scripts

Lesson 3.1: Route Planning 101

Lesson 3.2: Maximizing Efficiency (Time, Gas, Money)

Lesson 3.3: Module 3 Assignment: Optimize a Sample Route

Lesson 4.1: Handling Customer Complaints Like a Pro

Lesson 4.2: Managing Expectations & Setting Boundaries

Lesson 4.3: Module 4 Assignment: Role-Play Scenarios

Lesson 5.1: When Everything Goes Wrong (And It Will)

Lesson 5.2: Driver Issues, Late Trips, No-Shows

Lesson 5.3: Module 5 Assignment: Create Your Crisis Playbook

Lesson 6.1: From Solo Dispatcher to Call Center Team

Lesson 6.2: Training & Managing Other Dispatchers

Lesson 6.3: Final Assignment: Your Dispatch Operations Manual